Policies & Terms

Death Loss

Understanding and managing death loss is critical for a successful hatchery operation. Early-life mortality in hatchlings often stems from common stressors such as temperature fluctuations during transit, dehydration, or underlying health conditions. To minimize losses, it is essential to provide a stable brooding environment immediately upon arrival, ensuring consistent heat, fresh water, and high-quality starter feed. Proper hygiene and biosecurity measures further safeguard your flock against preventable diseases and environmental challenges.

Gender Accuracy

At BabyChickChick, we utilize professional vent sexing and feather sexing methods performed by highly trained specialists to ensure the highest possible precision in gender determination. While biological variations exist, our current hatchery operations maintain a 90% accuracy rate for all sexed hatchlings. We are committed to transparency in our sorting processes and provide detailed guidance for customers to monitor their flock as they mature into adulthood.

Shipping Tracking
and Confirmation

Once your order has been processed for shipment, you will receive a shipping confirmation email containing your tracking number and carrier details. Our live chicks are shipped with priority care to ensure they arrive safely at your location. You can monitor your shipment's journey using the provided tracking link. We recommend being present at the delivery address upon arrival to ensure the immediate care of your poultry. Transit times typically vary between 1 and 3 days depending on your location and weather conditions.

Privacy Policy

At BabyChickChick, we value the trust you place in us when sharing your information. This Privacy Policy outlines how we collect, use, and protect your personal data during your journey with our hatchery and egg supply services. We collect information such as your name, contact details, and shipping address primarily to process orders, provide tracking updates, and ensure the health and safety of our poultry during transit. Your data is stored securely and is never sold to third parties. We comply with all relevant data protection regulations to ensure your experience is safe and transparent. For any questions regarding your data or to request updates to your information, please contact our support team.

Returns Policy

At BabyChickChick, we prioritize the health and safety of our poultry above all else. Due to strict biosecurity protocols and the sensitive nature of live animal transport, we do not accept returns on live chicks once they have left our hatchery. This policy ensures that our facility remains free from external pathogens and that every bird we provide meets our rigorous health standards. For non-live supplies, returns may be accepted within 30 days of purchase if items remain in their original, unopened packaging. Please contact our support team with your order number to discuss any concerns regarding your delivery.

Terms of Service

Welcome to BabyChickChick. By accessing our resources and placing an order for our organic eggs or live poultry, you engage in our service and agree to be bound by the following terms and conditions. These terms apply to all users of the site, including browsers, customers, and contributors of content.

All orders placed through our hatchery are subject to seasonal availability and the biological constraints of our flock. We reserve the right to refuse service to anyone for any reason at any time. Prices for our poultry and egg products are subject to change without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of our products.

Accuracy of billing and account information is the responsibility of the customer. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. For detail on our shipping procedures, live arrival guarantees.

Shipping Policy

At BabyChickChick, we prioritize the safe and timely arrival of your eggs and live chicks. All orders are processed within 2-3 business days and shipped via climate-controlled carriers to ensure optimal health and viability. Our shipping rates are calculated based on distance and order size, with tracking provided for every delivery. Please ensure someone is available at the destination to receive the shipment immediately upon arrival, as our livestock requires prompt attention to transition safely to their new environment.

Order Changes

Verify all breeds, genders, and quantities before checkout, as orders cannot be changed once placed. Partial cancellations are not accepted. You may add to an order by contacting Customer Service at least 5 business days before shipment. To remove items, you must cancel and reorder within the cancellation window. Adding items may affect your chip date; cancelling and reordering does not guarantee the same date.

Cancellations

Live poultry orders must be canceled at least 14 days before the scheduled ship date and are subject to a 10% or $20 fee, whichever is greater. We cannot cancel orders scheduled to ship within 14 days.

We cannot accept partial cancellations. To remove a breed or variety, you must cancel and reorder. You may add to an order by contracting Customer Service.

Supply and hatching egg orders cannot be canceled. Once sold, live birds are removed from available inventory, and we rely on reselling them before shipment.

Safe Handling of Live Poultry

Always wash your hands before and after handling poultry. Live birds can carry germs that cause illness, so practice good hygiene and supervise children at all times. Do not keep poultry in living areas. For more guidance, see the CDC's Healthy Families & Flock Tips.

BabyChickChick is not liable for any illness or health issues related to the handling or care of live poultry.

Quality Guarantee

BabyChickChick guarantees all poultry to be of the breed and type represented. All breeders follow approved flock management and sanitation practices, and all flocks are NPOP certified.

We cannot guarantee birds to be free of undetectable disease or to survive after confirmed live arrival. losses after delivery are not covered.

Report within 24 hours of arrival: missing chicks, cross break, or physical defects (wry neck, curled toes, spraddle leg).

Report within 12 weeks: incorrect breeds.

We do not guarantee results related to care, nutrition, conformation, feather or egg color, egg size/quality, shredder gene, or straight-run sex ratios.

BabyChickChick’s goal is to include a few extra chicks with each shipment. These extras are not guaranteed, optional, or refundable, and cannot be requested or declined. They are provided solely to promote safe transit and offset potential claims. Extras will match the sex or breed(s) ordered (note: sexing carries a margin of error) and are factored into claim evaluations.

Photos are required for review. Approved claims are resolved as store credit. BabyChickChick assumes no liability for ongoing poultry health or for humans or animals exposed to them.

Shipping

When ordering live poultry by mail, you acknowledge and accept the inherent risks involved. Despite best practices in handling and shipping, losses can occasionally occur. Likewise, sexing is a practiced skill (not an exact science) and a small margin of error is to be expected. We encourage all customers to have a plan in place for any unexpected outcomes.

Guarantees cannot exceed the original poultry purchase price, excluding shipping and fees. All claims are reviewed case by and decisions are made at the sole discretion of BabyChickChick in accordance with our policies.

Call On Arrival

Your billing and alternate phone numbers appear on the shipment label. Contact your local Post Office ahead of time to confirm they will call when your chicks arrive. While most do, it is not guaranteed. If you do not pick up promptly, the Post Office reserves the right to rehome the shipment at their discretion, and no refund will be issued.

It is your responsibility to ensure contact numbers are correct, check with the Post Office during the 1-3 day delivery window, and pick up your order as soon as it arrives. Calls are a courtesy only; customers are responsible for tracking and pickup.

Care responsibility for customer once received immediately water and feed.

Website Photos

Bird photos are representative examples of the listed breeds and may not reflect our specific bloodlines. Our goal is to maintain and develop breeding lines that produce chicks consistent with the general appearance and characteristics of the breed shown.

Disclaimer

Website data, descriptions, and prices may contain errors. Pricing errors cannot be honored; customers may pay the difference less a 10% courtesy discount. All prices are subject to change without notice.

BabyChickChick provides general care advice only. Our team is not a substitute for professional veterinary guidance. Always consult a licensed veterinarian for diagnosis or treatment.

If BabyChickChick did not collect sales tax at checkout, you may still be responsible for use tax in your state. Contact your state’s department of revenue for details.